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Returns Policy

When to return a product

 You are entitled to a replacement, credit or refund where item(s) have a fault, such as:

  • when it is faulty;
  • wrongly described; or
  • different from a sample shown on the website.

We are not required to replace your product if you simply change your mind.

However, if you are not happy with your product we may, at our discretion, decide to exchange or provide you with a Gift Card, providing the product is returned to us in its original new condition with proof of purchase. Please let us know if you are not satisfied with a product or the service you have received from us.

To return a product

  • return the product in the same condition as it was purchased (including manuals, accessories, tags attached and or original packaging); and
  • provide us with any extra information we may need to process your return.

When will my refund be processed?

Your refund will be processed as soon as the product you have returned is inspected by our quality assurance team and confirmed that it fits within our returns policy. This quality check can take up to 2 weeks, though generally less. Once the return has been approved, it takes 1-2 days for the refund to be made by YPA Trust, trading as Paris Plus Plus, to your financial institution (for example your credit card provider).

To reduce the risk of fraud, all purchases made on a debit/credit card will be credited back to the original card used.

How long you have to return a product?

Consumer guarantees under the Australian Consumer Law are not limited by a defined time period and can vary from product to product depending on factors such as the nature of goods, price and statements made on packaging and product labels.

Expenses relating to product returns

For online purchases, we will pay for return freight for any parcel under 500g in weight.  Payment of return freight for any parcel in excess of 500g will need to be assessed by our personnel.

Exclusions

In some cases a refund, replacement or repair may not be offered if you:

  • substantially modify the product;
  • misuse the product contrary to user instructions or packaging labels; or
  • simply change your mind.

To complete your return online, you will need to provide the following details:

  • online order ID;
  • an email address where we can send updates on the progress of the return;
  • an Australian mobile phone number, should we need to contact you.

When will my refund be processed?

Your refund will be processed as soon as the product you have returned is inspected by us and confirmed that it fits within our returns policy. This quality check can take up to 2 weeks, though generally less. Once the return has been approved, it takes 1-2 days for the refund to be made by us to your financial institution (for example your credit card provider).